In today’s fast-paced and global community, most organizations are faced with constant change. Research contemporary organizations that are currently responding to a significant change within the industry, (preferably an organization in healthcare)such as disruptive technology; state, government, or industry regulations; environmental constraints; judicial or legislative rulings; etc.
Choose one organization from your research that has recently responded to major change, or is currently responding to change. Write a paper (1,250-1,500 words) discussing how well the organization is responding to the change dynamics. Include the following:
1. Describe the organization and the change to which it is responding.
2. Discuss the degree to which the change has been disruptive and how the organization has responded to the dynamics created by this change.
3. Evaluate the strategies the organization used in its change plan and determine the level of success the organization experienced with the strategies.
4. Determine the effect the change had on stakeholders, and to what degree stakeholders have resisted. Assess how well stakeholder resistance was addressed.
5. Evaluate the overall implications the change had on interdepartmental collaboration.
6. In your opinion, how well did the leaders of the organization respond and prepare for the change? What worked and what did not work with the strategies they implemented?
7. What modifications would you suggest the leaders of the organization make in order to better address the change dynamics? What additional strategies would you recommend to assist the organization through this change?
Expert Solution Preview
Introduction:
Healthcare industry, like any other industry, is not immune to significant changes. These changes may come in many forms, including disruptive technologies, new regulations, environmental constraints, and other factors. It is the responsibility of healthcare organizations to respond adequately to these changes to ensure they remain competitive and able to achieve their objectives. This paper will discuss how one healthcare organization, Mayo Clinic, responded to significant change dynamics.
1. Describe the organization and the change to which it is responding.
Mayo Clinic is a not-for-profit healthcare organization that provides care to patients from all around the world. Founded in 1919, the organization has been a trailblazer in healthcare delivery and medical research. The significant change Mayo Clinic is responding to is the introduction of telemedicine in its operations. This means that patients can now receive medical consultations, diagnoses, and even prescriptions without the need to visit the physical clinic.
2. Discuss the degree to which the change has been disruptive and how the organization has responded to the dynamics created by this change.
The change, in this case, is considered to be highly disruptive, as it involves a complete shift in how patients access healthcare services. Mayo Clinic responded to this change by embracing it and ensuring its staff was trained to handle the new technologies. Additionally, the organization developed new systems that would enable patients to book telemedicine appointments from their smartphones, laptops, or tablets. This ensured that patients could receive medical consultations without having to travel to the clinic physically.
3. Evaluate the strategies the organization used in its change plan and determine the level of success the organization experienced with the strategies.
Mayo Clinic is known for being at the forefront of embracing new technologies in the healthcare industry. As such, the organization was well-prepared to introduce telemedicine into its operations. The strategies Mayo Clinic used to introduce telemedicine were effective, as evidenced by the high uptake of telemedicine services among patients. The organization’s telemedicine platform has been quite successful, with more than 300,000 patients accessing virtual care across Mayo Clinic’s locations annually.
4. Determine the effect the change had on stakeholders, and to what degree stakeholders have resisted. Assess how well stakeholder resistance was addressed.
Much of the stakeholders’ reaction to Mayo Clinic’s introduction of telemedicine was positive. Physicians and patients alike embraced the new technology and its potential for improving healthcare delivery. Some stakeholders were reluctant to embrace telemedicine initially, fearing that it would compromise the quality of patient care. However, Mayo Clinic was proactive in addressing these concerns through thorough training of its staff and ensuring that the new technology would be used correctly to maintain high standards of care.
5. Evaluate the overall implications the change had on interdepartmental collaboration.
The introduction of telemedicine has improved interdepartmental communication and collaboration at Mayo Clinic. Physicians and other healthcare professionals can now consult and collaborate virtually, regardless of their physical location. This has translated into better coordination of patient care across different locations and even across different healthcare systems.
6. In your opinion, how well did the leaders of the organization respond and prepare for the change? What worked and what did not work with the strategies they implemented?
Mayo Clinic’s leadership was well-prepared to embrace the changes that come with the introduction of telemedicine. The organization’s culture of innovation and continuous improvement enabled it to respond promptly and effectively to the change. The strategies used were appropriate and well-executed, resulting in high uptake of telemedicine services. However, it would be helpful if the organization invested more in marketing telemedicine services to patients who are yet to access them.
7. What modifications would you suggest the leaders of the organization make in order to better address the change dynamics? What additional strategies would you recommend to assist the organization through this change?
One area where Mayo Clinic could continue to improve is in enhancing its patients’ telemedicine experience. This could involve developing better software that is more user-friendly and simplifying the appointment booking process. Additionally, the organization could consider partnering with telehealth companies to enhance its reach and improve its telemedicine services’ quality. Finally, Mayo Clinic can invest more in marketing its telemedicine services to a broader audience to increase uptake among patients who may not be aware of the telemedicine services’ availability.
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